Return Policy

Full credit will be given for shipping errors made by Auburn and products damaged in transit, provided the error or damage is reported to Auburn's Customer Service Department within 72 hours of the receipt of the product. All returns must be authorized in advance. Please call Auburn's Customer Service Department at 800-222-5609 to obtain a return authorization number. The return authorization number should be marked clearly on the outside of the box containing the returned product. At Auburn's sole discretion, Auburn may authorize and accept returns for reasons other than shipping error or damage as long as Auburn determines, in its sole discretion, that the product is re-sellable. Credit for these returns will be given at the lesser of purchase price or current market price and may incur a 25% handling for restocking charge.

Any unauthorized returns will not be processed for credit.

Returns will only be accepted for credit from the original purchaser. Credit will not be given for products that have been damaged, opened, labeled or marked on, except as required by law. Products sold as short-date or closeout are not returnable. Products that are stored improperly or exposed to fire or any other hazardous conditions are not returnable. Product recalls will be handled in accordance with the instructions provided by the manufacturer.

No returns will be accepted on refrigerated items including vaccines or biological products.

Auburn reserves the right not to accept bulk returns, returns from inactive accounts with outstanding balances, or accounts in the process of closing or transferring ownership. Auburn reserves the right to return or destroy products that are ineligible for credit or are sent without prior authorization.

All products drop shipped through the Auburn web sites are subject to the return policy of the respective manufacturer.

Allow two to three weeks processing time for credit memos on authorized returns. Please do not deduct any amounts from your payment related to the returned product before receiving the credit memo.