Company Policies

Ordering:

Order online, by fax or our toll free number. Our hours are Monday through Thursday, 9:00am – 6:30pm and Friday, 8:30am – 5:00pm EST.

Toll Free: (800) 222-5609
Fax: (248) 526-3750
Online: Auburngenerics.com

Pricing:

We are committed to finding the lowest possible prices and passing the savings on to you, our customer. Prices are subject to change without notice. All prices are tax exempt.

Delivery:

All orders are shipped within 24 hours by prepaid UPS within the contiguous United States. Next day and Second Day service is available.

Terms:

Payment terms for open accounts are net ten (10) EOM with approved credit. We accept MasterCard, Visa and Check by Phone.

Prescription Pharmaceuticals and Controlled Substances:

State and federal regulations require that legend and controlled substances be sold only to registered and licensed health care professionals. New customers please fax your DEA certificate to our Customer Service Department at (248) 526-3750. We ship only to licensed locations.

All prescription pharmaceuticals offered for sale meet all applicable FDA, USP and NF STANDARDS.

Return Policy:

Arrange for return by contacting out Customer Service Department at (800) 222-5609 within thirty (30) days of receipt. NO returns are accepted without prior authorization. Unauthorized returns will be destroyed without credit. Some returns may be subject to a 20% restocking fee.

Our Promise:

The best product, at the best price, with the best service. Always.

© Auburn Pharmaceutical 2009 / Legal / Email us: customerservice@auburnpharm.com